RETURNS POLICY

We strictly have a no return policy unless there is a manufacturing defect, which needs to be raised within 7 days of delivery.

EXCHANGE POLICY

Items can be easily exchanged by visiting Exchange Support section on our website. Exchange requests need to be raised within '7 days’ from the date of delivery. 

Items can only be replaced ONCE per order for free. Incase of replacements more than once, the customer has to pay the pick up and delivery charges as per actuals.

PLEASE NOTE:

1) No size replacements for Slippers and On Sale articles.

2) No replacement for plus sizes 12,13,14,15,16 as they are made to order only.

You can contact our help desk at 8279976332 within service hours or email us at info@egoss.in.

EXCHANGE PICK-UPS

After raising an exchange request on the website, we will review and accept your request. Post that, a pick-up will be arranged for your order.

During pick-up, your product will be checked for the following conditions:

Product should be unused, undamaged and in brand new condition with all tags and packaging.

Your Exchange Order will be dispatched after the picked up shipment is received at our warehouse. Exchange Orders will be shipped within 7 working days from the date we receive your product.

REFUNDS

We will process the refunds only on products that are out of stock. Refunds are issued only to the original mode of payment.

Note that there would be no cancellation, replacement or refunds for sizes 12,13,14,15,16 as they are made to order only.

Once your return is received and inspected, you will receive an email about the status of your return and refund.