Returns And Exchanges

Returns And Exchanges

RETURNS POLICY

We strictly have a no return policy. Items can only be replaced in case of a size issue or manufacturing defect. Refunds are issued incase the replacement is out of stock.

REPLACEMENTS POLICY

Items can only be replaced in case of a size issue or manufacturing defect within '7 days’ from the date of invoice.

You can contact our help desk at 9897922604 within service hours or email us at info@egoss.in.

REPLACEMENT PICK-UPS

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.

Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging: Product's original packaging should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Egoss.

REFUNDS

We will process the refunds only on products that are out of stock. All refunds will be routed through original payment gateway PayU after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14-21 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.

Once your return is received and inspected, you will receive an email about the status of your return.

 

 

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