FAQ
 

   GETTING STARTED

How to place an order on www.egoss.in?

We welcome you and look forward to assisting you. Read below to order from www.egoss.in

Placing an order on www.egoss.in is quick simple and secure. Just follow these 7 simple steps

1. Browse through our collection to select the product you like. Select the colour and size you want in that product.

2. To purchase a product, click on the Add to  cart icon
3. You will now to be taken to the shopping cart page.This will show you the products that are in your cart. You can either choose to shop for more products or
you can click on the Proceed to Checkout icon.

4. This will now take you to the login page. If you already have an account, just sign in. If you are a new visitor, select New customer with us for future use. You just need to fill in our short sign up form and continue with the order.

5. On signing in, you will be routed to our payment options page, here you can select from various Credit card options.

6. On selection of your preferred credit card option, you would be directed to the confirmation page where you have to click on to confirm the order.

7. On confirmation you would be directed to the payment page where you can fill in various payment and billing details. Now sit back and wait, while we do what we do best, deliver your shoes as soon as possible.

   GENERAL

Hesitant to buy a shoe without trying its fit? Read on to know your right size.

Can I buy shoes online without trying them out?

Buying shoes online without trying them on is not a problem if you know your size correctly. This is because in India, almost every shoe company follows a standard sizing system.

What is my shoe size?

If you are not sure about your shoe size follow the chart below and pick the size that suits you the best.

Size reference chart for Men
CM size Euro size US size Indian / UK Size
25.4 40 7.0 6.0
25.7 41 8.0 7.0
26.0 42 9.0 8.0
26.7 43 10.0 9.0
27.3 44 11.0 10.0
27.9 45 12.0 11.0
28.3 46 13.0 12.0
 

Can I return the shoe if it doesn’t fit?

At Egoss Shoes we give you free replacement option in case the shoe does not fit. Please check our return/replacement/refund policy below.

Are these prices equal to MRP? Is these any extra tax?

All prices are equal to the MRP retailed at the stores. All prices mentioned on this site are final prices, inclusive of taxes in India.

How do I contact Egoss Shoes?

You can email us at info@egoss.in all emails are replied to within 48 working hours. Please check the questions below as they may be helpful also.

Alternatively, click here to send your feedback online.

   RETURN/REFUND/REPLACEMENT POLICY

How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

a.Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.

b. You can return the merchandise via courier.

c. By courier: If you prefer to return/replace the merchandise by courier send us a mail at info@egoss.in, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.

Upon receipt of your request, our customer service representative will send the shipping address to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. Incase you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, Egoss Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

   PAYMENT OPTIONS

What payment options do you have?

Pay securely with any of the following Credit Cards

Is it safe to use my credit card on your website?

If you’re worried about using your credit card online, we recommend you put your concerns to rest.

All online transactions on www.egoss.in are processed through EBS.

EBS is a certified, Indian company, providing payment services to websites around the world.

Security is critical for all parties where online transactions are concerned and EBS ensures that you have no worries on this front as you transact in the cyberspace.

   ORDER STATUS

How long will it take to deliver my shoes?

It takes us 10 to 12 business days to deliver your products all across India.

How can I track my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

   SHIPPING DETAILS

What do you charge for shipping the order?

Currently there are no shipping charges involved when you place the order. Enjoy the service while our Free Shipping Promotion is on.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, Egoss Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

Is the shipping service available outside India?

This service is currently available only in India.