The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.
a.Only unused merchandise will be eligible for return within 30 days from the date of receipt. No return/refund/replacement on SALE products.
b. You can return the merchandise via courier.
c. By courier: If you prefer
to return/replace the merchandise by courier send us a mail at
firstname.lastname@example.org, specifying the reason for return/replacement. Please
mention your order number, date of purchase and mode of payment.
Upon receipt of your request, our customer service representative will send the shipping address to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. Incase you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.
In order to make the return/refund replacement policy, Egoss Shoes will bear the
cost of transferring back the product. However you will have to bear the cost of
sending the product to us.